FREQUENTLY ASKED QUESTIONS
+ What are the benefits to certification?
There are several benefits to certification as follows.
- Easy to identify palm oil free seal
- Instant shelf recognition
- Meet increasing demand from consumers seeking free from products
- Third party verification and evaluation of your product
- Brand promotion through our website and partner channels
- Marketing Promotions opportunities in relevant campaigns throughout the year
- Marketing Insight regarding consumers in this category
The above are only some of the benefits available. Another important aspect is that Orangutan Alliance through its certification program will donate its profits to conservation projects. The more brands that support this program, the more projects we can support.
+ What is the certification process?
Certification can be obtained using our 6 easy steps
Step 1 - Apply for certification and a quote on the following link http://orangutanalliance.org/apply-for-certification
Step 2 - Assess quote and email approval
Step 3 - Forward documentation required and pay deposit
Step 4 - Await notification of approval. Note - At this stage we may require more information.
Step 5 - Confirmation of approval sent along with relevant agreements and final invoice
Step 6 - Certificate and Orangutan Alliance logos and style guide issued. You will be contacted for renewal before your certification expires.
+ How long will the certification progress take?
We will get back to you within two weeks of receiving your enquiry regarding documents we may require. Most of the time, the timeframe is dependent on how long it will take for us to receive your information and the number of products you have submitted.
+ How much does certification cost?
Our Palm Oil free certification fee depends on a number factors including
- The number of products you would like certified
- Your turnover
- If you have been referred or certified by one of our partner organisations.
To apply for certification or to obtain a quote visit http://orangutanalliance.org/apply-for-certification
+ Do you certify other brands that may other products that have palm oil in it?
Orangutan Alliance certification is based on individual products submitted. Orangutan Alliance acknowledges that from time to time there are some manufacturers who have the best intentions in making products palm oil free but have encountered difficulty in sourcing palm oil free alternative or fully traceable ingredients, but have managed to develop part of their range to be palm oil free. We do not exclude these businesses from applying for certification on a product by product basis and encourage the industry to resolve this issue.
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